We encourage double checking your shipping address prior to submitting your order, as we cannot guarantee assistance with an address change.
IN-STOCK PRODUCT: If your order has "Ready to Ship" on the product page, you may be able to cancel your order from drop.com/transactions within one hour after placing your order and submit a new order with the correct address.
Please note, orders with multiple line items are not eligible for cancellations at drop.com/transactions. You may submit a support ticket at drop.com/support. Due to our automated fulfillment system and quick processing times, we cannot guarantee an address change. Our team will respond as soon as possible.
Orders are submitted to our warehouse for processing shortly after an order has been placed.
Please keep in mind that some options have a limited quantity, so your desired option may not be available even if the run is still active.
PREORDER PRODUCT: If your order is a preorder, please contact us at drop.com/support with your new address to determine if your shipping address can be changed.
PICKED/SHIPPED PRODUCT: We’re unable to update your address once your package has been picked by our warehouse or has shipped. If your package is returned to sender, please contact Drop Support.