What steps should I try?
1.) Please double-check that the name, card number, expiration date, and CVV (3 or 4 digit code) entered in our system match what’s on your card.
2.) Contact your financial institution to make sure that no blocks are being placed on the transaction. This may be applicable if this is your first order with us, as some financial institutions will require online retailers to be white-listed before transactions can be processed with them.
3.) Clear your cache and cookies on your browser, update your browser if it's not up to date, or try a new browser. We suggest Google Chrome or Mozilla Firefox.
4.) If using a mobile device, we suggest trying through a computer or alternative device.
5.) Use an alternate payment method.
If you’re still experiencing difficulties placing an order, please visit drop.com/support and let us know what browser you’ve tried on, what payment method(s) you’ve used, what run(s) you’re trying to join, as well as a screenshot of any errors that you’re experiencing.
When should I contact my financial institution?
Card was declined by financial institution (bank or credit card company).
Insufficient funds
Network problems
Some financial institutions may impose spending limits or caps on the number of transactions that can take place during a certain period of time.
