Drop Studio Returns and Exchanges
We stand by our products. However if you are not satisfied with your Drop Studio product, Drop is accepting standard returns and exchanges for both US and International customers on most Drop Studio items in like new condition within 30 days of delivery.
Drop Studio items are considered eligible for return if they:
- Are marked on the product page via a note stating "RETURNS & EXCHANGES—NO QUESTIONS ASKED"
- Are in "like new" condition as described below:
- Items will be free of cosmetic defects and in perfect working condition
- All original components intact: Inclusive of any included inserts or additional materials.
- Be in original packaging and with have minimal damage
We’ve partnered with Returnly to offer a quick and easy return process.
US customers may return or exchange their eligible Drop Studio items for a full refund (minus shipping fees) by visiting the Orders & Returns page.
For any non-defective returns, International customers may return or exchange their eligible Drop Studio items. The customer will be responsible for return shipping costs. Any inbound/outbound shipping fees, taxes and duties are non-refundable. Please contact Drop Support to be provided an RMA (Return Merchandise Authorization number) and commercial invoice to help ensure proper documentation is needed for the return.
Drop Studio Defective Products Returns and Exchanges
If we determine that you have received a defective Drop Studio unit, then we will provide you with a free prepaid return label (both international and US customers) for a replacement. Please contact Drop Support to begin the process.
Third Party Products
We only offer returns and replacement for third party items that arrive damaged, defective, not as advertised, or are missing components. These issues must be reported within 30 days of delivery. When third-party runs are completed, we submit the group's order to the vendor up front. This is how we’re able to deliver the best value to our members and is also why all sales are final. In the event that a product arrives damaged, defective, not as advertised, or missing components, please contact Drop Support.