If a run is still active, you can update the shipping address from your transactions page, but if the address update results in a shipping cost or sales tax change, you will need to cancel and place a new order. The updated address will become your default shipping address to be used on future product orders.
If the product run is no longer active, you’ll need to contact Drop Support to determine if your shipping address can be changed.
IN STOCK PRODUCT: You can modify your shipping address within 2 hours as long as the shipping cost or sales tax does not change. If the shipping cost or sales tax changes, you should cancel and place a new order. Please keep in mind that some options have a limited quantity, so your desired option may not be available even if the run is still active.
We’re unable to update your address once your package has been shipped. If your package is undeliverable, please contact Drop Support.
