If a run is still active, you can update the shipping address from your transactions page, but if the address update results in a shipping cost or sales tax change, you will need to cancel and place a new order. The updated address will become your default shipping address to be used on future product orders.
If the product run is no longer active, you’ll need to contact Drop Support to determine if your shipping address can be changed.
IN STOCK PRODUCT: You can modify your shipping address within 2 hours as long as the shipping cost or sales tax does not change. If the shipping cost or sales tax changes, you should cancel and place a new order. Please keep in mind that some options have a limited quantity, so your desired option may not be available even if the run is still active.
We’re unable to reroute packages that have already been shipped. Should you need to change the address for a package that’s in transit, you can attempt to contact the courier directly to set up an alternate delivery address.
Please note: We can’t guarantee that a courier will be able to change the delivery address for a package in transit. In the event they’re unable to assist you, the package will likely be bounced back to our warehouse. If this occurs, you’ll need to contact Drop Support.