What couriers does Drop use for shipping?
For customers within the continental United States:
- DHL Smartmail Parcel Ground
- DHL Smartmail Parcel Ground Lightweight
- UPS Surepost
- UPS Ground
- UPS Ground Signature
- USPS First Class
- USPS Priority
- Fedex Smartpost
For customers in Hawaii or Puerto Rico:
- DHL Smartmail Parcel Ground
- DHL Smartmail Parcel Ground Lightweight
- UPS Surepost
- USPS First Class
- USPS Priority
For customers in Canada:
For customers in all other countries not mentioned above:
- DHL Global Mail Packet Plus
- DHL Global Mail Parcel Direct
- UPS Worldwide Saver
- USPS First Class International
- USPS Priority International
If you don’t receive your order within the time frame listed here, please submit a support ticket from your transactions page and we can look into the order.
How does Drop select which couriers to use?
We select couriers based on what services will provide our customers with reliable service for an outstanding value. Before working with any courier, we make sure they meet or exceed industry standards for accurate package delivery and carefully consider the best combination of reliability, cost, and transit time.
Given the amount of shipping partners we work with and the vast coverage area we serve, there are likely regions with much longer transit times than others. If you have any feedback, suggestions, or problems with the courier of your shipment, please feel free to submit a support ticket via the "Contact Us" button below.
Our goal is to provide our customers with the best shipping experience possible at a reasonable cost. This is why we constantly negotiate with existing shipping partners for lower rates and actively test new couriers for potential opportunities.