Drop is offering a purchasable extended warranty for select products:
- Massdrop x Sennheiser HD 6XX Headphones
- Massdrop x Sennheiser PC37X Gaming Headset
- Massdrop x Sennheiser HD 58X Jubilee Headphones
- Massdrop ALT Mechanical Keyboard
- Massdrop x HIFIMAN HE4XX Planar Magnetic Headphones
- Drop + THX AAA™ 789 Linear Amplifier
- Drop CTRL Mechanical Keyboard
Customers who join the applicable drops have the option at checkout to purchase an extended warranty.
The terms of the extended warranty coverage are as follows:
- 3-year extended warranty coverage that replaces the standard manufacturer warranty.
- The extended warranty coverage replaces the standard manufacturer warranty and cannot be stacked.
- What's covered: drops, spills, accidents, liquid damage, plus mechanical and electrical failures during normal use.
- What’s not covered: Lost, or stolen items.
- The extended warranty covers one replacement per policy purchased.
- If a customer receives a DOA or damaged-in-transit item and reports it to Drop Support within 30 days of receiving their order, it will be replaced and won’t count towards the extended warranty coverage limit.
- The damaged/defective unit must be returned to Drop for the replacement to be shipped.
- Get fast warranty coverage direct from Drop Support.
- 7-day/week support, free shipping for all warranty related issues, no deductibles or hidden fees.
- The extended warranty is only purchasable by customers located in the United States of America at this time.