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NEW VISITORS

General Questions

  • Why join Drop?
  • Why do I have to create an account to see the site?
  • What are "runs?"
  • What is launch pricing versus regular pricing?
  • Do products purchased on Drop have a warranty?
  • How do non-Drop-branded product runs work?
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Products

  • Who chooses the products that appear on Drop?
  • How do I become a vendor or sell through Drop?
  • Where can I ask product questions?
  • What is the difference between US Spec and International Spec products?

Payment

  • Accepted payment methods
  • Which currency does Drop accept and how do exchange rates affect my transaction?
  • Common reasons for payment error and how to resolve it
  • When is payment captured from my account?
  • Explanation of sales tax
  • Can I pay for my order using multiple payment methods?
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Return Policy

  • Drop's return/replacement policy

Updates From Drop

  • Drop — New Features Giveaway Official Rules
  • Confirmation
  • Run successful
  • Shipment confirmation
  • Order delivered
  • Run unsuccessful
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